Haven Pet Care – Policies & Procedures

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Enrolment

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To enrol your pet, please download and complete our booking form, read and sign the Consent Form and Disclaimer, and email them to us at havenpetcareuk@gmail.com. Completion of these forms is required before your pet can attend any service.

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Opening & Closing Hours

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Monday – Friday: 7:00am – 7:00pm

Collection After Closing

We understand that unforeseen events can sometimes cause late collection. Please inform Haven Pet Care staff as soon as possible.

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Entry & Collection

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• Dogs must be escorted on a lead when entering or leaving the premises 

 

Personal Items

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• Customer must provide collars, and leads.

 

Neutralisation & Female Dogs

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• Unspayed females are welcome only when not in season.

• Bitches in season will not be admitted.

• If a dog comes into season during daycare, she will be isolated until collection.

 

Behaviour & Safety

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• Dogs displaying antisocial or aggressive behaviours may be excluded to protect other pets.

• Dogs exhibiting such behaviours will be isolated in a safe, comfortable, and secure area until collection.

• Aggressive dogs are not permitted.

 

Health Requirements

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• Proof of primary vaccinations, including Kennel Cough, is required at least two weeks before admission.

• Dogs must have up-to-date treatment for fleas, ticks, lice, and worms; dates of last treatments must be provided.

• Pets showing vomiting, diarrhoea, sickness, infection, or parasites within 48 hours of daycare must not attend.

• Dogs displaying signs of illness at daycare will be isolated in a secure unit until collected, unless emergency veterinary treatment is required.

 

Meals

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• Owners must provide their dog’s regular food, clearly labelled with name, date, contents, and feeding instructions.

• All dogs are fed individually, supervised, in a separate area.

• Fresh water is available at all times.

 

Emergency Contact

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• At enrolment, you must provide a nominated emergency contact with name, address, and phone number.

• This contact may collect your dog if you are unavailable in an emergency.

 

Emergencies

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• Illness or Injury: Sick or injured pets will be isolated in a safe, comfortable unit until collection, unless immediate veterinary attention is required.

• Adverse Weather: In case of heavy snow or road disruption, daycare may be cancelled. Pets already on-site may require collection; if contact cannot be made, emergency procedures apply.

 

Medication

• All medication must be bagged and clearly labelled with:

  • Dog’s name

  • Date

  • Dosage (as per veterinary instructions)

  • Times of administration

• Medication is stored in a lockable, safe location.

• Haven Pet Care staff will administer medication only as instructed.

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